Welcome to the STM Online Shop FAQ hub. We’re here to equip your adventure—from gear selection to global delivery. Below, you’ll find answers to the most common questions about our products, shipping, returns, and more. Can’t find what you need? Our crew is always ready to help.

Quick Vibe Check: STM is for the modern adventurer—skaters, surfers, snowboarders, and urban explorers who value curated performance gear, global access, and the spirit of motion. Our style is clean, direct, and infused with Australian adventure ethos.

🌍 Shipping & Delivery

Where does STM ship from, and how long does delivery take?
All orders are handpicked and dispatched from our warehouse in Mount Cole Creek, Australia. Processing takes 1-2 business days. After that:
  • 🚀 Standard Express Shipping (DHL/FedEx): $12.95 AUD flat rate. Delivery in 10-15 business days after dispatch. Fully tracked.
  • 🌏 Free Standard Shipping (EMS): Free on orders over $50 AUD. Delivery in 15-25 business days after dispatch. Perfect for planned adventures.
Do you ship worldwide? Are there any restrictions?
Yes, we ship globally to connect our community of riders and explorers. However, delivery to select remote regions (including parts of Asia) may be restricted. Our checkout system will automatically confirm availability for your location.
How can I track my order?
Once your order is dispatched, you’ll receive a tracking link via email. Use it to follow your gear’s journey from our hub to your doorstep.

🛒 Products & Gear

What kind of products does STM specialise in?
We curate premium, performance-driven gear for action sports and urban exploration. Our menu covers:
  • Boards & Decks: Snowboards, skateboard decks, cruisers, handboards.
  • Apparel & Accessories: Beanies, hats, casual tees, boardshorts, belts, beanies.
  • Bags & Packs: Backpacks, beach bags, boot bags, bodyboard/fish board bags.
  • Essentials: Footwear, bearings, completes, and more.
We focus on trusted brands (like CAPITA, Powell Peralta, Spyder, Santa Cruz) that blend style with session-ready performance.
Are your products genuine and quality-checked?
Absolutely. Every item is handpicked by our team and undergoes strict quality checks before packing. We stand by the durability and performance of every product we curate.

💳 Payments & Pricing

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal. Our checkout is secure, seamless, and designed for confidence.
Are prices shown in AUD? Do you charge taxes or duties?
All prices are in Australian Dollars (AUD). Any applicable import taxes, duties, or customs fees are the responsibility of the customer and are determined by your local regulations. We recommend checking with your country’s customs office for details.

↩️ Returns & Exchanges

What is your return policy?
We offer a straightforward 15-day return policy from the date you receive your items. If the gear isn’t the perfect fit or you’ve changed your line, you can initiate a return through our customer portal for a smooth process. Items must be unused and in original packaging.
How do I start a return or exchange?
Log into your account on our website, visit the “Orders” section, and follow the return initiation steps. For assistance, email our crew at [email protected].

🔐 Account & Orders

How do I update my account details or shipping address?
Log into your STM account and navigate to “Account Settings.” You can update your personal details, password, and saved addresses there. Please note: address changes cannot be made after an order has been dispatched.
I haven’t received my order confirmation email. What should I do?
First, check your spam or junk folder. If it’s not there, log into your account to view your order status. If the order isn’t showing, contact us at [email protected] with your full name and any payment details.

Still have questions? We’re here to help.

Our dedicated customer crew is ready to assist with tracking, product advice, or any adventure gear queries.

📧 Email: [email protected]

📍 Find us at: 87 McKillop Street, MOUNT COLE CREEK, AU 3377

We’re more than a store — we’re your partner in adventure.

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